A market leader in mergers and acquisitions, this firm offers a range of investment banking and asset management services to corporate and government clients, as well as institutional and individual investors.
The challenge
This market leader client is truly global, employing more than 30,000 individuals in over 100 countries. Each year thousands of company employees travel the world to follow economic trends and to focus on the needs of international clients. Due to their frequent and diverse travel destinations, this company sought a communications partner capable of providing voice and data mobile communications anywhere in the world.
Critical to their success for the client was to meet the following objectives:
- Provide ubiquitous mobile voice and data service throughout the globe
- Local number access
- Controlled expense reporting by project
- Fully-outsourced service with no direct cost
- Customized web-site tied to the company’s intranet for order processing
24 hrs a day - Reserve number allocation for large corporate events weeks prior to travel
The solution
Over the last 10 years this market leader has partnered with Cellhire to provide its employees with international communications solutions. As they extended their client base to new countries, Cellhire provided mobile voice and data communication devices to support their local operations.
Cellhire and this firm worked collectively to create a customized order website, enabling thousands of their employees to place individual orders in advance of their trip – whether it be weeks or hours – and receive their equipment on time prior to their departure.
The results
As technology changed, their employees benefited from Cellhire’s continuous upgrades in equipment, airtime solutions and processes.
Additionally, Cellhire also provided the following tailored solutions:
- Same day delivery of equipment in local areas in which Cellhire has an office.
- 24 hour technical support and same day phone replacements in many European destinations.
- Local US long term rental devices for summer intern programs.
- Global Fraud Protection. When spending reached a set limit Cellhire alerts the client where they can verify with their end user to ensure that the phone was not lost or stolen.
- In August 2008, the client’s Board of Directors meeting was held in Moscow, Russia. Cellhire supplied more than two dozen mobile handsets equipped with local Russian airtime for a cost effective roaming solution.
Client feedback
“Cellhire is a true service partner, whenever we have a special request they find a way to accommodate it. They are a pleasure to work with and have always provided us with exceptional service.”
