US News

Automation company selected Cellhire

With $5 billion in annual sales, this corporation is recognized as one of the world’s largest industrial automation companies. From stand-alone, industrial components to enterprise-wide integrated systems, they supply products, software and services across a wide range of industries and in some of the most demanding manufacturing environments.

The challenge

As an industry leader with global customers in more than 80 countries, the client was seeking a comprehensive service to manage their growing wireless telecom needs.

Critical to success for the client was to meet the following objectives:

  • Reduce international wireless cost
  • Free-up resources (employees can focus on important job duties)
  • Greater inventory control
  • Fully-outsourced service with no direct cost
  • Complete wireless spend visibility for end users and procurement
  • Provide employees with complete coverage and a guaranteed solution

The solution

In March 2005, this automation company selected Cellhire as their official wireless rental provider. Over 20,000 of their employees were redirected to Cellhire for a wide range of wireless telecom solutions, both domestic and international.

Cellhire went beyond the scope of a simple rental service provider, assigning an experienced account management team to fulfill all requirements. The team was able to assess individual employee needs, discuss options and provide additional support as needed.

For the first time, employees had the ability to place an order online or directly over the phone. Wireless equipment such as cell phones and data cards could now be shipped and tracked to the appropriate facility. In addition, Cellhire supplied prepaid UPS return packs, providing employees with an easy option for rental returns. Furthermore, each internal department could now monitor their wireless spend. Cellhire provided detailed invoicing and itemized billing which allowed for greater cost savings.

The Results

Within a short period, Cellhire was able to decrease costs, reduce wait times and eliminate internal help desk issues for the client.

Additionally, Cellhire also provided the following tailored solutions:

  • Cellhire provided the client with prepaid solutions for their internship programs, eliminating the need for long-term contracts.
  • Cellhire supplied their executives with appropriate equipment and reliable coverage during the 2005 executive retreat held in rural West Virginia.
  • Cellhire established a loaner phone program for their employees with lost or damaged phones.
  • In 2007, the client expanded operations to China; Cellhire was called-upon to secure local airtime.

Client feedback

“Cellhire offers competitive pricing within a quality service-wrap. Working with the same account team for several years is a real plus point, because they understand our requirements and wireless needs. Their service has helped to improve our employee’s productivity and communication for domestic and international wireless loaner equipment.”

US News

Mobile Broadband Rental: Affordable Connectivity

With the current economic crisis, many are penny pinching whenever possible, cutting back on unnecessary expenses and looking to save money anywhere they can. More than ever, a growing number of people are deciding to rent rather than buy on a wide range of products such as cars and laptops. While these are just a couple examples, renting services when they are needed and for as long as necessary has proven to be tremendously useful and cost-efficient in these dire times.

Mobile broadband is another great example. Technological advances and the invention of the ‘plug and play’ USB stick make it extremely easy and convenient for instant wireless broadband connectivity.

Although prices have been steadily declining, major network providers still charge a hefty monthly fee for a mobile broadband device with a tolerable amount of data usage. And don’t forget, the device will in most cases always come with a long-term contract.

At first this may not seem alarming, but when you add up monthly charges, accidental overages, and other fees over a 24-month contract for an average number of employees it can add up to some major spending.

As the credit crunch continues, many companies find they have to rethink many of their everyday expenditures, including entering lengthy contractually binding agreements. Although, many employees with flexible work schedules may find themselves traveling on the road, at a trade show, or on a business trip every so often requiring mobile broadband, 24-month’s worth of fees doesn’t seem practical to merit such a contract.

A company such as Cellhire, an independent communication rental firm, provides business customers with short-term mobile broadband service anywhere from a week up to several months. Intercontinental alternatives also exist for travelers outside of the US. Customers only rent when they need to and for as long as they like avoiding high-cost monthly charges and lengthy contracts.

Overall, mobile broadband rental undoubtedly stands for a resourceful and money-saving alternative to the long-term contract system, particularly while enduring these current financial times.

US News

Data Happens In Business

No matter what, you are probably going to need data access when traveling. So what’s the best option for the domestic or international traveler? Is it signing on that expensive data plan for a two year commitment so you can get the USB modem for free? What if you don’t need it every day, week or month even? Why not rent your solution?

Cellhire is saving businesses money every day and with their simple processing through the corporate customer’s dedicated web site and no-hassle return, your time is saved as well. Before you activate your international data roaming at crazy fees or take that 3rd trip in the US this year, look at the options and see how much you could be saving.

Cellhire has rolled out new programs for USB Modem connections designed to save businesses time and money. Need to carry your own hotspot for your team with a MiFi? They have it for just a few bucks more.

Purchase only what you need when you need it, with prepaid data. Traveling in the USA, Cellhire offers international data bundles starting at $39. European data bundles are now available as well for France, Germany, Italy, Spain and the UK at just $29 per bundle.

So what’s the difference between a USB and a MiFi? Both solutions offer 3G high speed connections for all your data needs. The main difference is the MiFi will allow you to connect up to 4 users at once while the USB only allows one user at a time. They both work on PC and MAC computers.

Cellhire is serious about helping you monitor your spend. All solutions offer a free DataManager® download. DataManager is the perfect tool to understand your usage and even allows you to preset alerts you when near your bundle limits. The support section is full of information to help you turn off unnecessary downloads and monitoring features so you can get the most productivity from your data device while on the road. They offer proven customer service with 24/7 support.

For more information on these and all of our other great BlackBerry and voice solutions contact a Cellhire representative at 877.244.7242 or visit Cellhire’s Corporate Program .

US News

Organizing Communications for International Events

One of the most often overlooked cost for any travel or event is the cost of communications. Huge savings can be had just by moving away from the status quo of roaming on domestic carrier networks. Cellhire USA participates in numerous events all over the globe. Specializing in international communication strategies, Cellhire makes staying connected easy while saving businesses upwards to 50%. Proving their worth to event entities like the US Olympic Committee and media outlets like ESPN to ensure cellular, data and even satellite coverage is just another day at Cellhire.

Most recently, Cellhire provided communications equipment for the various events, media outlets, and even individual travelers at the Football World Cup through a relationship with the official mobile sponsor MTN (Mobile Telecommunication Networks) in South Africa.

Cellhire is the first company outside South Africa to become its international service provider. This relationship helped Cellhire to deliver over 5,000 voice and data connections into South Africa for the World Cup games. South Africa is a popular destination and Cellhire looks forward to the continued relationship.

“Helping to manage quality communications on foreign networks and ensure significant savings is what Cellhire is committed to.” Manager of Corporate Event Sales, Kirk Samuels, goes on to say “Cellhire’s commitment to developing relationships with foreign networks and continuous improvement to our internal processes along with well trained and tenured staff allows us to proactively focus on creating customized packages for our event customers and consumers. Product bundles may include cellular with SMS Broadcast capabilities, data packages, satellite phones and satellite data connections or a mixture of services.”

Cellhire has also developed strategic relationships with BT, O2 and Vodafone in the UK, as well as with numerous partners globally reaching over 180 countries.

Because their customers rent the equipment and the airtime for the country they are visiting, there are no long term commitments and better yet, no international roaming fees or activations to be managed.

On a domestic front, Cellhire offers of customized push-to-talk (PTT) services from both Nextel® and Verizon® to ensure coverage all over the US. All PTT services are customized and may include voice and group talk to your specifications. They also offer 2-way radio rentals. Everything comes to the end user ready to go and ready to see the savings.

Established in 1987, Cellhire won the Queen’s Award for International Enterprise in 2005. It has offices throughout the UK, US, France, Germany, Japan and China.

US News

Emergency medical evacuation services for travelers

The premier emergency medical evacuation service for travelers, this client specializes in worldwide medical transportation. They transport individuals who are hospitalized more than 150 miles from their home, either in the U.S. or abroad, to the hospital of their choice.

This upward company services a growing base of 50,000 members, comprising both individuals and companies. Members consist of a wide-range of travelers, from wealthy big-game safari hunters to study abroad college students. Families with elderly parents, sick individuals or those with disabilities also makeup a significant portion of their membership base.

The challenge

As annual membership increased, the client was looking for new ways to boost value to one of their elite programs. The company decided they would like to provide a global phone rental service, such as satellite phones, as an added benefit to their elite membership base.

In seeking a supplier of wireless rental services, it was important for the client to meet the following objectives:

  • Free international phone rental
  • Discounted satellite phone rental
  • Competitive and cost efficient call charges
  • Minimum effort by staff
  • Complete coverage and fulfillment of all orders
  • Enhance experience for clientele

The solution

The client chose Cellhire because of the added benefit of its services for their membership base. Cellhire created a value-added service that members found useful and relevant. Exclusive clientele now had a wide-range of wireless options for their overseas travel, contingency plans and security needs. Cellhire provided a portfolio of wireless services and equipment including satellite phones, wireless data cards and other cellular services.

The Cellhire team worked closely with the company’s staff to handle all member inquiries and assist in the selection of equipment that best fit their travel needs. The team also provided them with marketing materials and informative programs to help facilitate a seamless launch for their members. Members are now able to place orders directly online or by phone and receive their rental equipment before their trip. Furthermore, we ensure satellite phone stock levels are adequate to meet all their orders.

The results

Cellhire was able to immediately boost the value of the client’s elite membership program.

  • Cellhire created a custom satellite phone solution which included bundled minute packages for elite members, thus increasing membership sales for the company.
  • For adventurous client members, Cellhire provided contingency solutions for numerous mountain climbing expeditions, safaris and hunting trips, often in remote areas.
  • Throughout the 2008 hurricane season, Cellhire was able to fulfill all orders throughout the Gulf Coast region, providing appropriate equipment to client members even through global stock shortages.

Client feedback

“Cellhire adds a valuable benefit to our elite program. Our elite members have access to rent an international cell phone or a satellite phone. This allows them to stay connected to friends and family and to reach us in case of an emergency. Cellhire provides great customer service to our members and to our staff. Their representatives are knowledgeable of our program and provide service to our members weekly.”

US News

Preparing for Hurricane Season with Satellite Phones

For 6 months the Atlantic hurricane season affects more than 35 million homes and businesses throughout the Western Hemisphere. Millions live in fear as devastating force winds and torrential rain destroy power lines leaving many without electricity and unable to call for help.

Each year these powerful storm surges halt production throughout the Gulf Coast region of the United States, shutting down operations for many companies. When communications go-down, these businesses are left isolated from their customers, clients and the rest of the world. When land-based, cellular and radio telecom services become inoperable due to winds and flooding, satellite equipment are the only means of communication. In these situations, satellite networks such as Iridium and Thuraya are critical to communication.

Iridium satellite phones are an ideal backup communication service due to the network’s superior coverage footprint and high network service quality. As an Authorized Service Provider for Iridium products and services, companies like Cellhire play a key role in disaster preparedness and emergency response. In 2008, Cellhire helped more than 250 coastline companies stay connected throughout the intense hurricane season – particularly in the aftermath of Hurricanes Gustav and Ike.

In disaster recovery situations, Cellhire provides wireless communication equipment including Iridium satellite phones to first responders, public safety personnel, and any individual or organization seeking dependable communications. Reliable Iridium satellite phones can be the only means of communication during post-hurricane conditions when cellular networks are often down and entire cities are plagued with power outages. Cellhire also assists many large and small businesses in preparing for natural disasters and other emergencies so they can rely on wireless service to keep their employees connected, productive and competitive.

Cellhire recommends that you prepare before the hurricane season. Prior to a hurricane hitting the coast there is always a tremendous demand for satellite phones which usually result in delays and delivery issues depending on the projected path of the hurricane. The company highly recommends arranging the purchase or rental of satellite phones prior to hurricane season. With the hurricane season starting in April, individuals and businesses seeking around-the clock connectivity are encouraged to contact Cellhire.

US News

Organizing Communications for International Events

One of the most often overlooked cost for any travel or event is the cost of communications. Huge savings can be had just by moving away from the status quo of roaming on our domestic carrier networks. Cellhire USA participates in numerous events all over the globe. Specializing in international communications equipment, Cellhire makes staying connected easy while saving upwards to 60%. Proving their worth to entities like the US Olympic Committee and ESPN to ensure cellular, data and even satellite coverage is just another day at Cellhire. Most recently, Cellhire provided communications equipment for the various event planners at the Football World Cup through a relationship with the MTN Network in South Africa.

“Helping to manage group communications on foreign networks and ensure significant savings is what Cellhire is committed to.” Manager of Corporate Event Sales, Kirk Samuels, goes on to say, “Commitment to continuous improvement to our internal processes coupled with well trained and tenured staff allows us to pro-actively focus on creating customized packages for our event customers. Product bundles may include cellular with SMS Broadcast capabilities, data packages, satellite phones and satellite data connections or a mixture of services. We can even program your address book into your GSM cell phones as part of the service.”

Because their customers rent the equipment and the airtime for the country they are visiting, there are no long term commitments and better yet, no international roaming fees or activations to be managed.

On a domestic front, Cellhire offers of customized push-to-talk (PTT) services from both Nextel® and Verizon® to ensure coverage all over the US. All PTT services are customized and may include voice and group talk to your specifications. They also offer 2-way radio rentals. Everything comes to the end user ready to use.